To keep shipments safe, compliant, and moving on time, some items cannot be accepted. Below is a comprehensive overview of goods we do not transport and notes on applicable regulations.
In addition, we cannot move goods under ATA Carnet or temporary export/import regimes; items moving under FCR, FCT or CAD; or shipments with inherent vice likely to soil, impair, or damage other goods or equipment. We also cannot carry goods prohibited by law at origin, in transit, or at destination, or items that attract excise duties (such as spirits) or require special facilities, permits, or safety measures. Some materials are permitted only under prescribed conditions; certain goods are not transportable by air (for example, liquids in glass containers).
Shippers are responsible for complying with the laws and regulations of every country involved. All shipments may be inspected by customs or other authorities, which can result in delays.
We reserve the right to refuse any package lacking clear shipper/receiver contact details or that is, in our opinion, impractical to transport, insufficiently described or classified, inadequately packed or labelled, or missing required documentation.
We adhere to IATA air-transport and UN ADR road-transport regulations and do not accept Dangerous Goods into our network, domestically or internationally. Local national regulations for road transport may also apply.
Shipping Dangerous Goods without correct labelling, documentation, and packaging can lead to significant penalties. If reusing cartons, remove any old hazard labels to prevent holds and delays.
If you are sending goods that might be mistaken for Dangerous Goods due to their name or appearance, clearly declare that they are not classified as Dangerous Goods on the paperwork to avoid unnecessary delay. Any misdeclaration can incur strong penalties for the shipper.